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Our

Founders 

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Dr. Steven Kupferman, our Co-Founder and Chairman holds M.D. and D.M.D. degrees from the David Geffen School of Medicine at UCLA and from Harvard School of Dental Medicine, respectively, and he brings nearly two decades of experience in the healthcare industry. He is the founding physician of LACOMS, Los Angeles’s premier Oral and Maxillofacial Surgery Center, where he first pioneered the use of Virtual Assistants to optimize the management of his practice while simultaneously improving the quality of patient care. Dr. Kupferman and his wife, Danielle, reside in Los Angeles with their four children.

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Dr. Omid Shaye, our Co-Founder and Vice Chairman, is a graduate of the UC San Diego School of Medicine and brings his vast experience in administering back-office teams to MedVA. He is a co-founder of Gastroenterology Associates of Beverly Hills, one of the Beverly Hills area’s leading Gastroenterology practices, where he first pioneered the use of Virtual Assistants to optimize the management of his practice. He is the author of numerous journal articles and abstracts and has presented on a variety of topics both nationally and internationally. Dr. Shaye and his wife, Kelly, reside in Los Angeles with their five children.

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Christopher McShanag, our President and Chief Executive Officer, is a transformational leader that brings extensive experience to MedVA through his background of delivering on a strategic vision through innovative and scalable solutions, Chris is an entrepreneur at heart, and has successfully led several organizations in their growth. At MedVA, he is responsible, alongside Drs. Kupferman and Shaye, for overseeing the company’s day-to-day operations including the recruiting, training and placement of medical virtual assistants. Chris is extremely passionate about helping the healthcare industry improve both their operations and their finances through the use of medical virtual assistants.

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Industry

Background

MedVA / BizVA Virtual Assistant Industry Backgrounder

OVERVIEW

Businesses are increasingly turning to remote virtual assistants to perform routine yet essential functions such as customer service, sales, marketing, reception, transcription, bookkeeping, paralegal work and inventory management. Key drivers for the virtual assistant industry include increasing demand for remote work solutions and advancements in technology that make it easier to work from anywhere in the world. The COVID-19 pandemic also contributed to the trend by popularizing remote work and helping expand the use of facilitating technology.

MARKET TRENDS

The market for human remote virtual assistants is growing significantly. According to a report from Grand View Research, the global virtual assistant market was valued at $1.7 billion in 2020 and is expected to reach $26.1 billion by 2028, with a compound annual growth rate (CAGR) of 38.4%. A report by Fortune Business Insights projects that the market will grow even higher, reaching an estimated $31.7 billion by 2028.

SKILLED & HIGHLY EFFICIENT GLOBAL WORKFORCE

Remote virtual assistants can be based anywhere in the world. The Philippines, in particular, has become a leading source for professional virtual assistants.

 

Reasons include:

  • High Level of English Proficiency: English is spoken widely in the Philippines, making it one of the largest English-speaking nations in the world. It is taught from an early age and is the primary language used in business and government. As a result, Filipino virtual assistants can communicate easily with clients in English-speaking countries.

  • Highly Educated and Highly Skilled Workforce: The Philippines has a well-developed education system with a large number of colleges and universities. According to the UN, the Southeast Asian nation has a 97% literacy rate. Many Filipinos are highly educated and have experience working in a range of business fields.

  • Cost-Effectiveness: The cost of living in the Philippines is low compared to many other countries, which means that labor costs are also lower. According to May 2023 data from the Numbeo global cost of living database, consumer prices in the Philippines are, on average, 52% lower than in the US.

 

  • Cultural Alignment: The Philippines has a strong cultural alignment with Western countries, particularly the United States. Many Filipinos are familiar with Western business practices and cultural norms.

Corporate

Fact Sheet

DESCRIPTION:

BizVA and MedVA help businesses harness the power of remote virtual assistants to streamline operations, reduce costs and improve productivity. MedVA (MedVA.com) provides virtual assistants specifically for medical, dental and veterinary offices, while BizVA (BizVA.com) matches virtual assistants with businesses in a wide range of industries. Their professional virtual assistants are based mainly in the Philippines – a nation known for its skilled and well-educated workforce, high English proficiency and familiarity with Western business practices.

SERVICES:

MedVA and BizVA virtual assistants perform services that integrate seamlessly with each client’s workflow and without the need for costly onboarding, office space or the administrative complexities associated with employing in-house staff. MedVA medical/dental/veterinary virtual assistants serve as scribes, receptionists, administrators and billers. BizVA business virtual assistants serve as customer service representatives, legal assistants, real estate assistants, receptionists, social media managers, bookkeepers and Amazon/ecommerce assistants.

EVOLUTION:

Since it was founded in 2020, MedVA has built a team of nearly 1,500 highly vetted virtual assistants serving more than 500 medical, veterinary and dental clients. BizVA was launched in 2023 and is rapidly growing its workforce to serve clients across all industries.

MANAGEMENT:

MedVA and BizVA were created by and for entrepreneurs committed to improving business processes and delivering value.

 

Their management team is led by:

  • Steven Kupferman, MD, DMD – Co-Founder & Chairman

  • Omid Shaye, MD – Co-Founder & Vice Chairman

  • Chris McShanag – President & CEO

 

HEADQUARTERS:

MedVA and BizVA are headquartered in Henderson, Nevada, with additional management operations in Los Angeles and virtual assistant teams based in the Philippines and several regions across Latin America.

Doctor's Desk

Media

Inquiries

Agency Contact

Erik Deutsch, ExcelPR Group – erikd@excelpr.com / (323) 851-2455

Thank you for your inquiry. We will be in contact shortly.

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