Veterinary Virtual Assistants
Veterinary staffing shortages can impact your practice and the quality of care you provide. Finding qualified in-house staff can be complicated if you’re located in a rural area, a high-cost city, or operate in a specialty niche.
MEDVA offers a practical solution: highly trained, reliable Veterinary Virtual Assistants who serve as an extension of your practice. Typically, our veterinary virtual assistants support your administrative needs at about one-third the cost of traditional staff, allowing you to provide a better client experience while effectively managing operational expenses.
How can a Veterinary Virtual Assistant Help My Medical Practice?
MEDVA’s Veterinary Virtual Administrative Assistants are highly trained professionals who act as the voice and backbone of your veterinary practice. They manage calls, appointment scheduling, client communications, and medical record updates with accuracy and care. Each assistant is carefully matched to your practice by our expert recruitment team to ensure the right skills and experience for your specialty. Whether you need support with scheduling, intake, client reminders—or all of these—they integrate seamlessly into your workflows, helping optimize efficiency where your team needs it most.
Typical Responsibilities Include:
- Administrative Support: Streamline daily operations and promote increased efficiency for your veterinary team.
- Client and Practice Communication: Handle calls, emails, appointment reminders, insurance verification (if applicable), and billing support.
- EHR and Documentation Management: MEDVA’s veterinary virtual assistants specialize in secure and accurate medical documentation and record-keeping.
- Project Management: Employee onboarding/offboarding, vendor coordination, and social media management.
“A Virtual Assistant takes on time-consuming administrative tasks, enabling you and your staff to focus on delivering exceptional patient care.”
Benefits of Hiring a Veterinary Virtual Assistant
MEDVA’s Veterinary Virtual Assistants (VAs) undergo thorough training to provide administrative support tailored to the unique needs of veterinary practices. This detailed preparation enables veterinarians and staff to focus on delivering quality care while administrative tasks are managed effectively. Acting as an extension of your practice, our VAs contribute to improving workflow efficiency and client satisfaction through services aligned with the demands of your operations.
Quicker Callbacks
Raised client satisfaction scores and faster response times.
Fewer Missed Calls
Reduced abandoned appointments and voicemail overflow.
40% Fewer Voicemails
Achieved within the first weeks of implementation.
More Completed Appointments
Fewer no-shows and cancellations through timely reminders.
Higher Staff Morale
Teams focus on pets and clients, rather than administrative overload.
More Positive Reviews
Better client experiences are driving a stronger online reputation.
These results demonstrate how MEDVA’s Veterinary Virtual Assistants manage the front-desk workload, allowing your team to focus on what matters most: caring for patients. Discover how these benefits can work in your practice today.
What Customers Say About MEDVA
Our clients see real results when Virtual Medical Receptionists take on front-desk tasks. Here’s how one busy practice described the difference:
The challenge with a busy office is constant phone calls. A virtual assistant helped management efficiently—calls answered, emails addressed, and authorizations processed—while ensuring patient care.
Babak Samimi, MD
Secure, HIPAA-Compliant, and Professional Support
MEDVA’s veterinary virtual assistants provide targeted administrative support tailored to the specific needs of your practice, enabling your team to achieve measurable improvements in efficiency and performance.
That means calls are answered professionally, messages are handled securely, and scheduling is carried out within your systems, just as if you had an in-house staff member.
FAQ’s About Veterinary Virtual Administrative Assistants
What is a veterinary virtual administrative assistant?
A veterinary virtual administrative assistant is a remote professional who provides support to veterinary practices. They handle tasks such as scheduling, client communication, data entry, billing support, and more, helping you streamline your operations without the overhead of hiring an in-house staff member.
How can my practice benefit from a veterinary virtual assistant?
By outsourcing administrative tasks to a Veterinary Virtual Assistant, your in-clinic staff can focus more on patient (and pet) care. MEDVA’s veterinary VAs are HIPAA-compliant, trained in medical office workflows, and help reduce costs while improving efficiency.
Are MEDVA’s veterinary virtual assistants HIPAA-compliant?
Yes. All MEDVA veterinary virtual administrative assistants are thoroughly trained in HIPAA compliance and client confidentiality protocols. We prioritize data security and privacy to ensure your practice meets all regulatory standards.
What types of tasks can a veterinary virtual assistant handle?
Our veterinary virtual assistants can manage a wide range of administrative duties, including appointment scheduling and calendar management, Client follow-ups and reminders, Insurance verification support (if applicable), Data entry and EMR updates, managing emails and phone calls, as well as organizing files and maintaining records.
Will I work with the same veterinary virtual assistant each time?
When you hire a Veterinary Virtual Assistant through MEDVA, you are matched with a dedicated professional. Your assigned VA will develop a comprehensive understanding of your practice, workflows, and clients, providing consistent and dependable support tailored to your specific needs.
Is there a contract or long-term commitment?
MEDVA provides flexible service plans tailored to your specific needs. Whether you’re seeking short-term assistance or a long-term partnership, we collaborate to create a plan that aligns with your goals. Our transparent pricing ensures clarity and eliminates unexpected costs—all without locking you into extended contracts.
Speak to a Remote Medical Staffing Expert
Our vetted, trained, and HIPAA-compliant virtual assistants provide a wide range of practice support at 60% or more overhead cost reduction. Learn how they can support your growth goals by connecting with a team member on a video call.
Benefits of hiring remote medical staff:
- Reduce staff burden, burnout, and turnover
- HIPAA-compliant, EMR-experienced medical professionals
- Fast setup — most clients matched within 48 hours
- Improve patient satisfaction and outcomes
