Orthopedic Virtual Assistants
Orthopedic administrative overload can disrupt your practice’s workflows, reduce productivity, and delay patient access to essential treatments. MEDVA, an award-winning provider of medical virtual assistant services, offers a solution tailored to the specific operational demands of orthopedic clinics. Our skilled, HIPAA-trained Virtual Medical Assistants (VAs) help reduce the pressure on your front office team by supporting the daily tasks that often take time away from patient interactions. We know your orthopedic specialists face high call volumes, complex scheduling needs, frequent insurance denials, and time-consuming documentation requirements. Let MEDVA help.
What Does an Orthopedic Virtual Administrative Assistant Do?
MEDVA’s Orthopedic Virtual Administrative Assistants are highly trained professionals who act as the voice and backbone of your orthopedic practice. They manage calls, appointment scheduling, patient communications, and medical record updates with accuracy and care. Each assistant is carefully matched to your practice by our expert recruitment team to ensure the right skills and experience for your specialty. Whether you need support with scheduling, intake, patient reminders, or all of these, they integrate seamlessly into your workflows, helping to optimize efficiency where your team needs it most.
Typical Responsibilities Include:
- Administrative Support: Streamline daily operations and promote increased efficiency for your orthopedic team.
- Patient and Practice Communication: Handle calls, emails, appointment reminders, insurance verification, and billing support.
- EHR and Documentation Management: MEDVA’s orthopedic virtual assistants specialize in secure and accurate medical documentation and record-keeping.
- Project Management: Employee onboarding/offboarding, vendor coordination, and social media management.
“With VAs who operate as a valid extension of your practice, you gain the confidence to scale your services and improve your patient experience without sacrificing quality or compliance.”
Benefits of Hiring an Orthopedic Virtual Assistant
MEDVA’s Orthopedic Virtual Assistants (VAs) undergo specialized training to provide administrative support designed around the unique demands of orthopedic practices. From managing surgical scheduling to coordinating imaging and therapy follow-ups, our VAs free physicians and staff to focus on delivering advanced musculoskeletal care while administrative burdens are handled with precision. Acting as an integrated extension of your clinic, they improve workflow efficiency, streamline patient communication, and enhance the overall care experience.
Quicker Callbacks
Faster response to patient inquiries about injuries, surgeries, and imaging results.
Fewer Missed Calls
Reduced dropped calls and missed appointment requests, especially during high-volume clinic hours.
40% Fewer Voicemails
Within weeks, patients receive real-time support instead of leaving messages about orthopedic consults and follow-ups.
More Completed Appointments
Fewer no-shows through proactive reminders for post-op visits, PT sessions, and diagnostic imaging.
Higher Staff Morale
Clinical teams focus on patient care and surgical preparation rather than being constantly interrupted at the front desk.
More Positive Reviews
Improved patient experiences build a stronger online reputation for your orthopedic practice.
What Customers Say About MEDVA
Our clients see real results when Virtual Medical Receptionists take on front-desk tasks. Here’s how one busy practice described the difference:
The challenge with a busy office is constant phone calls. A virtual assistant helped management efficiently—calls answered, emails addressed, and authorizations processed—while ensuring patient care.
Babak Samimi, MD
Professional, HIPAA-Compliant Orthopedic Support
Our VAs adapt to your daily processes and communication style to provide a consistent, high-quality experience for your team and patients. Orthopedic clinics rely on precision, speed, and clarity. Delays in documentation, missed insurance authorizations, or communication breakdowns can impact the patient experience and the practice’s bottom line. MEDVA helps mitigate these risks.
FAQ’s About Orthopedic Virtual Administrative Assistants
What tasks can an Orthopedic Virtual Medical Assistant handle?
Our orthopedic VAs manage various non-clinical responsibilities, including appointment scheduling, prior authorizations, insurance verification, documentation assistance, EHR updates, and patient follow-ups. They also support billing coordination and patient education through non-clinical communication.
Are MEDVA’s Orthopedic VAs HIPAA-compliant?
Our virtual assistants follow HIPAA-compliant workflows and are HIPAA-trained to protect patient data. MEDVA maintains secure processes and infrastructure that align with industry-leading standards for privacy.
Can MEDVA’s VAs access Epic or other EHR platforms?
We offer support via our secure facility for practices that use Epic or similar enterprise-level EHR systems. This setup enables our VAs to work within a secure infrastructure and meet credentialing requirements.
How are VAs selected and trained for orthopedic practices?
We match VAs based on your clinic’s needs, ensuring alignment with the workflows of orthopedic surgery, joint care, sports medicine, or physical therapy practices. Each VA is trained through a structured onboarding program and receives ongoing oversight to maintain high performance.
How do I track my VA’s performance and ROI?
You can monitor productivity, track cost savings, and manage account billing through our proprietary PULSE Portal. This gives you complete visibility into your VA’s impact on your practice.
Can MEDVA provide bilingual support?
Yes. We offer bilingual virtual assistants who are fluent in English and Spanish. This option is especially beneficial for orthopedic practices serving diverse patient communities.
Speak to a Remote Medical Staffing Expert
Our vetted, trained, and HIPAA-compliant virtual assistants provide a wide range of practice support at 60% or more overhead cost reduction. Learn how they can support your growth goals by connecting with a team member on a video call.
Benefits of hiring remote medical staff:
- Reduce staff burden, burnout, and turnover
- HIPAA-compliant, EMR-experienced medical professionals
- Fast setup — most clients matched within 48 hours
- Improve patient satisfaction and outcomes
