Virtual Medical Billing Assistants
Whether supporting a high-volume internal medicine clinic or a multi-specialty group, our HIPAA-compliant MVAs help reduce the time physicians and staff spend on billing bottlenecks and payer requirements. From navigating complex prior authorization requests to managing claims, denials, and billing follow-ups, our Virtual Medical Billing Assistants streamline the revenue cycle, allowing practices to focus on patient care instead of paperwork. They are specifically trained to support the unique needs of general medicine, internal medicine, and family medicine practices, with proven expertise in handling payer communications, documentation accuracy, and compliance.
Benefits of a MEDVA Virtual Medical Billing Assistant
Our virtual medical billing virtual assistants are trained specifically for healthcare revenue cycle management. Many bring prior experience working with medical, dental, or specialty billing systems. All services follow HIPAA-compliant workflows, with Secure Facility and Secure Remote Worker support options, including Epic EMR access if required.
Typical Responsibilities Include:
- Healthcare-Specific Expertise Our billing VAs are trained in revenue cycle management and skilled in medical, dental, and specialty billing.
- Insurance Verification & Prior Authorizations Confirm eligibility, gather details, and assist with prior authorizations.
- Billing & Claims Management Process claims, manage denials, and ensure accurate, timely submissions for faster reimbursements.
- Prior Authorizations & Payer Communication Handle prior authorization requests, verify insurance coverage, and coordinate directly with payers to reduce delays.
Founded by physicians, MEDVA provides trusted, scalable staffing solutions that help practices streamline revenue cycle operations, reduce administrative burdens, and optimize financial performance.
“Remote MEDVA Virtual Medical Billing Assistants streamline claims processing, prior authorizations, and patient billing support, helping your practice improve cash flow, reduce denials, and maximize revenue while you stay focused on patient care.”
How Can a Virtual Medical Billing Assistant Benefit My Practice?
Virtual Medical Billing Assistants require minimal onboarding and quickly adapt to your workflows, ensuring accurate billing, copay collection, and streamlined claim processing. They offer a cost-effective solution for managing daily financial tasks, including prior authorizations and patient billing follow-ups. Working remotely, they help practices cut overhead costs while maintaining accuracy, compliance, and revenue flow.
Faster Claim Processing
Claims are submitted promptly and accurately, reducing denials and accelerating reimbursements.
Accurate Billing
Patient charges, copays, and insurance details are handled with precision to ensure compliance and financial accuracy.
Reduced Administrative Load
By managing billing and payer communications, MVAs free up staff to focus on clinical tasks.
Streamlined Revenue Cycle
Efficient workflows ensure that prior authorizations, claims, and collections move smoothly, thereby improving cash flow.
Lower Overhead Costs
Remote billing support reduces expenses for salaries, benefits, and office space without sacrificing productivity.
Improved Patient Experience
Clear communication regarding billing and payments fosters trust and reduces patient frustration.
What Customers Say About MEDVA
Our clients see real results when Virtual Medical Receptionists take on front-desk tasks. Here’s how one busy practice described the difference:
The challenge with a busy office is constant phone calls. A virtual assistant helped management efficiently—calls answered, emails addressed, and authorizations processed—while ensuring patient care.
Babak Samimi, MD
Secure, Professional and
HIPAA-Compliant* Support
Every MEDVA Virtual Medical Receptionist is HIPAA-trained, operating in monitored environments with strict security protocols to protect patient information and maintain compliance. From accessing EHR systems to handling sensitive communications, our team follows defined workflows that ensure confidentiality and accuracy.
That means calls are answered professionally, messages handled securely, and scheduling carried out within your systems just as an in-house staff member would.
Frequently Asked Questions About Virtual Medical Billing Assistants
What is a medical billing virtual assistant?
A medical billing virtual assistant is a remote professional who supports healthcare practices with administrative billing tasks, such as insurance verification, claim management, payment posting, and patient billing inquiries, while operating under HIPAA-compliant workflows.
Are MEDVA's medical billing virtual assistants HIPAA-certified?
There is no official government-issued or universally recognized HIPAA certification for individuals. However, MEDVA’s medical billing virtual assistants are HIPAA-trained and work within a monitored HIPAA-compliant environment.
Can a medical billing virtual assistant work within my billing software or EMR?
Yes. Our medical billing virtual assistants are experienced in working with major billing platforms and electronic medical record (EMR) systems. During the onboarding process, training can be customized to your specific system.
How is patient data protected when working with a medical billing virtual assistant?
MEDVA uses secure enterprise browsers, physical facility security, and strict access controls to protect sensitive information according to HIPAA standards.
What specialties do MEDVA's medical billing virtual assistants support?
We support many specialties, including gastroenterology, cardiology, orthopedics, dentistry, primary care, oncology, and more.
How long does onboarding a medical billing virtual assistant take?
Onboarding typically takes 2–3 weeks. Our Client Success Team provides structured support to ensure a smooth and efficient process.
What happens if a virtual medical billing assistant changes my practice's workflow?
Our Client Success Team is available to assist with scaling your virtual assistant (VA) team, adjusting responsibilities, or helping with retraining if your practice needs change.
Speak to a Remote Medical Staffing Expert
Our vetted, trained, and HIPAA-compliant virtual assistants provide a wide range of practice support at 60% or more overhead cost reduction. Learn how they can support your growth goals by connecting with a team member on a video call.
Benefits of hiring remote medical staff:
- Reduce staff burden, burnout, and turnover
- HIPAA-compliant, EMR-experienced medical professionals
- Fast setup — most clients matched within 48 hours
- Improve patient satisfaction and outcomes
