Virtual Assistant Services
MEDVA matches healthcare practices with vetted virtual administrative assistant talent across every front- and back-office function — from medical virtual receptionists and scribes to billing and remote patient monitoring coordinators. Every MEDVA assistant has real healthcare experience. That means HIPAA training is a baseline, not a checkbox, and EMR fluency is something they bring with them. Find the right fit, and you free your in-office staff from the work that keeps them from patients.
Specialized Virtual Assistant Skillsets to Optimize Your Practice
MEDVA offers a diverse range of specialized virtual assistant skillsets designed to streamline workflows and enhance efficiency in any healthcare practice. Our talented pool of virtual assistants includes experienced professionals with backgrounds in dentistry, nursing, physician assisting, and surgery coordination. Our expert recruitment team carefully matches each practice with VAs who possess the ideal skills and experience to meet their unique needs.
Inbound calls, appointment scheduling, reminders, patient inquiries, and front-desk communication to improve access and reduce no-shows.
Forms processing, referrals, inbox management, chart updates, document handling, and daily administrative coordination. Our medical administrative assistants offer relief for front-end staff, allowing them to focus on the patients in the waiting room.
Real-time or asynchronous documentation assistance, chart preparation, note completion, and EHR accuracy to reduce provider workload.
Resolve claim denials and maximize revenue with our virtual medical claims specialists. They navigate the complexities of insurance claims, ensuring prompt payment for your services.
Management of RPM workflows, device data, patient outreach, reminders, and reporting for chronic care and compliance programs.
Insurance verification, prior authorizations, claims follow-ups, denial management, and billing coordination to support consistent revenue performance.
What Customers Say About MEDVA
Our clients see real results when Virtual Medical Receptionists take on front-desk tasks. Here’s how one busy practice described the difference:
Before MEDVA, my biggest struggle was finding the right employees, training them, ensuring they did a good job, and managing their salaries and benefits. MEDVA has really helped solve that for me.
Arash Bereliani, MD
Beverly Hills Insitute of Cardiology
HIPAA-Aligned Medical Staffing
MEDVA delivers HIPAA-trained medical support professionals who integrate seamlessly into practice workflows. Whether supporting a single-location clinic or a multi-site organization, MEDVA scales from individual support roles to full operational teams.
Extended hours and cross-time-zone coverage help maintain continuity, security, and operational efficiency—without increasing on-site headcount.
Frequently Asked Questions About Virtual Assistant Services
What does a virtual administrative assistant do for a medical practice?
A virtual administrative assistant handles the non-clinical work that keeps a practice running — appointment scheduling, patient intake forms, referral coordination, inbox and chart management, document handling, and daily front- and back-office tasks. MEDVA virtual administrative assistants are matched to a practice and they become an extension of the existing on-site team rather than replacing it.
How is a medical virtual receptionist different from a virtual administrative assistant?
A medical virtual receptionist is your patient-facing voice — handling inbound calls, booking appointments, sending reminders, and fielding front-desk questions in real time. A virtual administrative assistant works behind the scenes on the tasks that pile up: referrals, prior authorizations, chart updates, and document handling. Plenty of MEDVA clients have both — a virtual medical receptionist service to keep the phones covered, and an administrative VA to keep everything else moving.
Are MEDVA medical virtual assistants HIPAA compliant?
MEDVA services are HIPAA compliant when used with the MEDVA Security Package. Every MEDVA virtual assistant completes HIPAA training before placement, and the security package covers the technical safeguards — secure device, network, and access controls — that keep PHI handling aligned with HIPAA requirements.
How quickly can a practice get matched with a virtual administrative assistant?
Most MEDVA clients are matched with a virtual administrative assistant within 48 hours. The recruitment team finds candidates best suited for your practice then presents candidates for client interviews before placement.
What does a virtual medical receptionist service typically cost compared to in-house staff?
MEDVA virtual assistants typically reduce front- and back-office overhead by 60% or more compared to an in-house hire because there are no benefits, payroll taxes, on-site equipment, or turnover-driven retraining costs. Pricing is structured by role and hours rather than per-task, which makes a virtual medical receptionist service straightforward to budget for.
Which healthcare specialties does MEDVA support?
MEDVA places virtual administrative assistant talent into medical, dental, orthodontic, dermatology, orthopedic, psychiatry and mental health, veterinary, and multi-site healthcare systems.
Speak to a Remote Medical Staffing Expert
Our vetted, trained, and HIPAA-compliant virtual assistants provide a wide range of practice support at 60% or more overhead cost reduction. Learn how they can support your growth goals by connecting with a team member on a video call.
Benefits of hiring remote medical staff:
- Reduce staff burden, burnout, and turnover
- HIPAA-compliant, EMR-experienced medical professionals
- Fast setup — most clients matched within 48 hours
- Improve patient satisfaction and outcomes
